Privacy policy 

Privacy policy

INTRODUCTION

This privacy notice provides you with details of how I collect and process your personal data through your use of our site www.hackneyhypnobirthing.com including any information you may provide through my site when you purchase a course, sign up to my newsletter or take part in a prize draw or competition.

By providing us with your data, you warrant to us that you are over 13 years of age.

Hackney Hypnobirthing is the data controller and I am responsible for your personal data (referred to as “I”, “me” or “my” in this privacy notice).

My full contact details are:

Full name of legal entity: Hackney Hypnobirthing

Email address: hackneyhypnobirthing@gmail.com

Postal address: Flat 20, 3 Spurstowe Terrace, London, E8 1FE

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. I would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

WHAT DATA DO WE COLLECT ABOUT YOU

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:

• Identity Data may include your first name, last name, date of birth, due date and gender.
• Contact Data may include your billing address, delivery address, email address and telephone numbers.
• Transaction Data may include details about payments between us and other details of purchases made by you.
• Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
• Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
• Usage Data may include information about how you use our website, products and services.
• Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

We require your explicit consent for processing sensitive data, so when you submit your details, we will send you a further communication asking for you to confirm your consent to this processing.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

Contact Information

This is information relating to your contact details such as e-mail address, addresses, telephone numbers

[specify how long these types of data will be kept]

[Account Information]

[This is information relating to your account with us (including username and password)]

[specify how long these types of data will be kept]

[Payment Information]

[This is information relating to the methods by which you provide payment to us such as [bank account details, credit or debit card details] and details of any payments (including amounts and dates) which are made between us.]

[specify how long these types of data will be kept]

[Transaction Information]

[This is information relating to transactions between us such as details of the goods, services and/or digital content provided to you and any returns details.]

[specify how long these types of data will be kept]

[Survey Information]

[This is information which we have collected from you or which you have provided to us in respect of surveys and feedback.]

[specify how long these types of data will be kept]

[Marketing Information]

[This is information relating to your marketing and communications preferences.]

[specify how long these types of data will be kept]

[Website, Device and Technical Information]

[This is information about your use of our website and technical data which we collect (including your IP address, the type of browser you are using and the version, the operating system you are using, details about the time zone and location settings on the device and other information we receive about your device)]

[specify how long these types of data will be kept]

[ANY OTHER INFORMATION]

[TYPES]

[specify how long these types of data will be kept]

2.2             [The types of personal data we collect about you may differ from person to person, depending on who you are and the relationship between us.]

3.              Details of special information which we collect and hold about you

3.1            Special information is explained in section 1 above.  [We do not collect or hold any special information about you.] OR  [We collect and hold the following types of special information about you:

(a)         [race;]

(b)         [ethnic origin;]

(c)         [politics;]

(d)         [religion;]

(e)         [trade union membership;]

(f)         [genetics;]

(g)         [biometrics;]

(h)         [health;]

(i)          [sex life;]

(j)          [sexual orientation.]]

3.2            [Where we do hold special information about you then our retention periods are as follows: [Josh - linked to second option above]

Type of Special Information

Retention Periods

[TYPE and how it is collected]

[If including details of retention periods, details of how long these types of data will be kept]

]

3.3            We do not collect information from you relating to criminal convictions or offences.

4.              Details of how and why we use personal information

4.1            We are only able to use your personal information for certain legal reasons set out in data protection law.  There are legal reasons under data protection law other than those listed below, but in most cases,  we will use your personal information for the following legal reasons:

(a)         Contract Reason: this is in order to perform our obligations to you under a contract we have entered into with you;

(b)         Legitimate Interests Reason: this is where the use of your personal information is necessary for our (or a third party’s) legitimate interests, so long as that legitimate interest does not override your fundamental rights, freedoms or interests.

(c)         Legal Obligation Reason: this is where we have to use your personal information in order to perform a legal obligation by which we are bound; and

(d)         Consent Reason: this is where you have given us your consent to use your personal information for a specific reason or specific reasons.

4.2            [As explained in section 3 above, there are more sensitive types of personal data which require higher levels of protection.  Where we process such sensitive types of personal data we will usually do this in the following circumstances:

(a)         We have your explicit consent;

(b)         [Where it is necessary in relation to legal claims;]

(c)         [Where you have made the personal data public].]

4.3            So that we are able to provide you with [goods] OR [goods and services] OR [services] OR [other], we will need your personal information.  If you do not provide us with the required personal information, we may be prevented from supplying the [goods] OR [goods and services] OR [services] OR [other] to you.   

4.4            It is important that you keep your personal information up to date.  If any of your personal information changes, please contact us as soon as possible to let us know.  If you do not do this then we may be prevented from supplying the [goods] OR [goods and services] OR [services] OR [other] to you [(for example, if you move address and do not tell us, then your goods may be delivered to the wrong address)].

4.5            Where we rely on consent for a specific purpose as the legal reason for processing your personal information, you have the right under data protection law to withdraw your consent at any time.  If you do wish to withdraw your consent, please contact us using the details set out at the beginning of this notice.  If we receive a request from you withdrawing your consent to a specific purpose, we will stop processing your personal information for that purpose, unless we have another legal reason for processing your personal information, in which case, we will confirm that reason to you. 

4.6            We have explained below the different purposes for which we use your personal information and, in each case, the legal reason(s) allowing us to use your personal information.  Please also note the following:

(a)         if we use the Legitimate Interests Reason as the legal reason for which we can use your personal information, we have also explained what that legitimate interest is; and

(b)         for some of the purposes we may have listed more than one legal reason on which we can use your personal information, because the legal reason may be different in different circumstances.  If you need confirmation of the specific legal reason that we are relying on to use your personal data for that purpose, please contact us using the contact details set out at the start of this privacy notice.

Purpose

Legal Reason(s) for using the personal information

[To enrol you as a customer]

[Contract Reason.]

[Legitimate Interests Reason (in order to [offer you other goods, services and/or digital content which helps us to develop our business)]]

[To process your order, which includes taking payment from you, advising you of any updates in relation to your order or any enforcement action against you to recover payment.]

[Contract Reason.]

[Legitimate Interests Reason (in order to [recover money which you owe us]]

[To manage our contract with you and to notify you of any changes]

[Contract Reason.]

[Legal Obligation Reason.]

[To comply with audit and accounting matters]

[Legal Obligation Reason]

[For record keeping, [including in relation to any guarantees or warranties provided as part of the sale of goods, services and/or digital content]

[Contract Reason.]

[Legal Obligation Reason.]

[To improve the goods, services, and/or digital content which we supply]

[Legitimate Interests Reason (in order to improve the goods, services, and/or digital content for future customers and to grow our business]

[To recommend and send communications to you about goods, services, and/or digital content that you may be interested in.  More details about marketing are set out in section 11 below]

[Legitimate Interests Reason (in order to grow our business]

[Consent Reason]

[To ensure the smooth running and correct operation of our website]

[Legitimate Interests Reason (to ensure our website runs correctly)]

[To understand how customers and visitors to our website use the website and interact with it via data analysis]

[Legitimate Interests Reason (to improve and grow our business, including our website, and to understand our customer’s needs, desires and requirements)]

[ANY OTHERS]

[SET OUT REASONS AND IF RELYING ON LEGITIMATE INTERESTS, SET OUT THE LEGITIMATE INTERESTS]

4.7            Sometimes we may anonymise personal information so that you can no longer be identified from it and use this for our own purposes. In addition, sometimes we may use some of your personal information together with other people’s personal information to give us statistical information for our own purposes.  Because this is grouped together wither other personal information and you are not identifiable from that combined data we are able to use this.  

4.8            Under data protection laws we can only use your personal information for the purposes  we have told you about, unless we consider that the new purpose is compatible with the purpose(s) which we told you about.   If we want to use your personal information for a different purpose which we do not think is compatible with the purpose(s) which we told you about then we will contact you to explain this and what legal reason is in place to allow us to do this.

5.              Details of how we collect personal information and special information

5.1            We usually collect [Identity Information,][Contact Information,][Payment Information,][Transaction Information,][Survey Information,][Marketing Information,] [Special Information;] [OTHERS] directly from you when you [fill out a form, survey or questionnaire,][purchase goods, services and/or digital content from us,][contact us by e-mail, telephone, in writing or otherwise].  This includes the personal information which you provide to us when you [subscribe to our mailing list][enter a competition or survey].

5.2            [We may receive some of your personal information from third parties or publicly available sources.  This includes:

(a)         [Contact Information and Payment Information from our selected third-party suppliers, such as [INSERT NAME OF THIRD PARTY PROVIDERS];]

(b)         [Identity Information and Contact Information from selected data brokers such as [INSERT NAME OF DATA BROKERS];]

(c)         [Identity Information and Contact Information from publicly available sources such as [Companies House][OTHERS];]

(d)         [Website, Device and Technical Information from third parties such as analytics providers (like Google)];

(e)         [ANY OTHER METHODS BY WHICH YOU COLLECT PERSONAL DATA;]]

5.3            [We may also receive Website, Device and Technical Information automatically from technologies such as cookies which are installed on our website.  To find out more about these please see our cookie policy which is available [here].]

6.              Details about who personal Information may be shared with

6.1            We may need to share your personal information with other organisations or people.  These organisations include:

(a)         [Other companies in our group (who may might act as joint data controllers or as data processors on our behalf) and who [describe the services they provide which require them to have access to personal information, e.g. IT services, or describe the reasons it may be shared with them, e.g. for management reporting.]]

(b)         Third parties who [are not part of our group.  These ]may include:

(i)         [Suppliers: such as IT support services, payment providers, administration providers, marketing agencies[, OTHERS] [who are based in [COUNTRIES]]];

(ii)        [Government bodies and regulatory bodies: such as HMRC, fraud prevention agencies[, OTHERS] [who are based in [COUNTRIES]]];

(iii)       [Our advisors: such as lawyers, accountants, auditors, insurance companies [who are based in [COUNTRIES]]];

(iv)       [Our bankers [who are based in [COUNTRIES]]];

(v)        [Credit Reference Agencies [who are based in [COUNTRIES]]];

(vi)       [E-mail platforms [who are based in [COUNTRIES]]];

(vii)      [OTHERS]

(c)         any organisations which propose to purchase our business and assets in which case we may disclose your personal information to the potential purchaser.

6.2            Depending on the circumstances, the organisations or people who we share your personal information with will be acting as either Data Processors or Data Controllers.  Where we share your personal information with a Data Processor we will ensure that we have in place contracts, which set out the responsibilities and obligations of us and them, including in respect of security of personal information. 

6.3            [We do not sell or trade any of the personal information which you have provided to us.]

7.              Details about transfers to countries outside of the EEA

7.1            [We do not transfer your personal information outside of the EEA.]

OR

[If any transfer of personal information by us will mean that your personal information is transferred outside of the EEA then we will ensure that safeguards are in place to ensure that a similar degree of protection is given to your personal information, as is given to it within the EEA and that the transfer is made in compliance with data protection laws (including where relevant any exceptions to the general rules on transferring personal information outside of the EEA which are available to us – these are known as ‘derogations’ under  data protection laws).  We may need to transfer personal information outside of the EEA [to other organisations within our group or] [to the third parties listed above in section 6 who may be located outside of the EEA.]

7.2            [linked to the second option above] The safeguards set out in data protection laws for transferring personal information outside of the EEA include:

(a)         where the transfer is to a country or territory which the EU Commission has approved as ensuring an adequate level of protection;

(b)         where personal information is transferred to another organisation within our group, under an agreement covering this situation which is known as “binding corporate rules”;

(c)         having in place a standard set of clauses which have been approved by the EU Commission;

(d)         compliance with an approved code of conduct by a relevant data protection supervisory authority (in the UK, this is the Information Commissioner’s Office (ICO);

(e)         certification with an approved certification mechanism;

(f)         where the EU Commission has approved specific arrangements in respect of certain countries, such as the US Privacy Shield, in relation to organisations which have signed up to it in the USA.]

8.              Details about how long we will hold your personal information

8.1            We will only hold your personal data for as long as is necessary.  How long is necessary will depend upon the purposes for which we collected the personal information (see section 4 above) and whether we are under any legal obligation to keep the personal information (such as in relation to accounting or auditing records or for tax reasons).  We may also need to keep personal information in case of any legal claims[, including in relation to any guarantees or warranties which we have provided with the [goods][services][digital content]].

8.2            [You can contact us (using the details at the beginning of this notice) to request a copy of our retention policy which sets out how long different types of personal data will be kept for.]

OR

[We have set out above the details of our retention periods for different types of data. You can find them in in section 2 [and also in section 3].]

9.              [Automated decision making

9.1            ‘Automated decision making’ is where a decision is automatically made without any human involvement.  Under data protection laws, this includes profiling. ‘Profiling’ is the automated processing of personal data to evaluate or analyse certain personal aspects of a person (such as their behaviour, characteristics, interests and preferences).

9.2            Data protection laws place restrictions upon us if we carry out automated decision making (including profiling) which produces a legal effect or similarly significant effect on you.

9.3            We do carry out automated decision making (including profiling) which produces a legal effect or similarly significant effect on you.  If we do decide to do this then we will notify you and we will inform you of the legal reason we are able to do this. ]

10.            YOUR RIGHTS UNDER DATA PROTECTION LAW

10.1         Under data protection laws you have certain rights in relation to your personal information, as follows:

(a)         Right to request access: (this is often called ‘subject access’).  This is the right to obtain from us a copy of the personal information which we hold about you. We must also provide you with certain other information in response to these requests to help you understand how your personal information is being used.

(b)         Right to correction: this is the right to request that any incorrect personal data is corrected and that any incomplete personal data is completed.

(c)         Right to erasure: (this is often called the “right to be forgotten”). This right only applies in certain circumstances.  Where it does apply, you have the right to request us to erase all of your personal information.

(d)         Right to restrict processing: this right only applies in certain circumstances.  Where it does apply, you have the right to request us to restrict the processing of your personal information.

(e)         Right to data portability: this right allows you to request us to transfer your personal information to someone else.

(f)         Right to object: you have the right to object to us processing your personal information for direct marketing purposes.  You also have the right to object to us processing personal information where our legal reason for doing so is the Legitimate Interests Reason (see section 4 above) and there is something about your particular situation which means that you want to object to us processing your personal information.  In certain circumstances you have the right to object to processing where such processing consists of profiling (including profiling for direct marketing).

10.2         In addition to the rights set out in section 10.1, where we rely on consent as the legal reason for using your personal information, you have the right to withdraw your consent.  Further details about this are set out in section 4.5.

10.3         If you want to exercise any of the above rights in relation to your personal information, please contact us using the details set out at the beginning of this notice.  If you do make a request then please note:

(a)         we may need certain information from you so that we can verify your identity;

(b)         we do not charge a fee for exercising your rights unless your request is unfounded or excessive; and

(c)         if your request is unfounded or excessive then we may refuse to deal with your request.

11.            Marketing

11.1         You may receive marketing from us about similar goods and services, where either you have consented to this, or we have another legal reason by which we can contact you for marketing purposes.

11.2         However, we will give you the opportunity to manage how or if we market to you. In any e-mail which we send to you, we provide a link to either unsubscribe or opt-out, or to change your marketing preferences. [If you have an account with us, you can login to your account and manage your preferences there too.] [DESCRIBE ANY OTHER METHODS] To change your marketing preferences, and/or to request that we stop processing your personal information for marketing purposes , you can always contact us on the details set out at the beginning of this notice.

11.3         If you do request that we stop marketing to you, this will not prevent us from sending communications to you which are not to do with marketing (for example in relation to [goods] [services] [digital content] which you have purchased from us).

11.4         We do not pass your personal information on to any third parties for marketing purposes.

12.            Complaints

If you are unhappy about the way that we have handled or used your personal information, you have the right to complain to the UK supervisory authority for data protection, which is the Information Commissioner’s Office (ICO).  Please do contact us in the first instance if you wish to raise any queries or make a complaint in respect of our handling or use of your personal information, so that we have the opportunity to discuss this with you and to take steps to resolve the position.  You can contact us using the details set out at the beginning of this privacy notice.

13.            [Third Party Websites

Our website may contain links to third party websites.  If you click and follow those links then these will take you to the third party website.  Those third party websites may collect personal information from you and you will need to check their privacy notices to understand how your p